I have had slow speed for 2 weeks. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. I now average 10MBps (80Mbps) over OpenVPN using PIA. Upload speed is fine. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. O2 don't like you using their SIM card in such routers except for a short time. Please can someone check that my c. It's probably your router, but your router is much better than my old 1200G+. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Speedtest. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. Try the info below to find out if there is a service to the Hub issue or a local kit issue. 7 mbps. A speed test completed on the Asus gives an average of 90 Mbps download and. There are so many wifi specs. V6. Reviewers complaining about Virgin Media most frequently mention customer service problems. Slow WiFi . 1. £29. I can verify this, see below. 83 per day if we don’t install your services on the promised day until installation’s completed. Virgin Media has a rating of 1. Problem 1: Slow Internet Speed. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. Located in Edinburgh, Scotland. This may not be the closest location to where you live. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. M200: This comes with an average upload speed of 213Mbps. Click on the “> Check router status” button. My post code is GU2 8JA. 4 QAM256 2 3 155000000 7. . How to make a complaint via phone. Date of experience: 14 November 2023. Slow connection Connection seems slower than expected. I have a hub4 which is in modem mode. Speak to your provider. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. comTo make a virgin media complaint via phone call, please do the following. 65. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet. 4 QAM256 25 1 139000000 8 40. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. Updated on 13 July 2023. I can only conclude this decrease in speed. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. Legit awful! SuZannah Bee - Songwriter & composer. Hi, for this past week I have been having very slow upload speed. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. When I turn the WiFi pod on the speed drops to next to nothing. This Code lets you know how to go about making a complaint and how to take it further if you need to. I've done all the testing,. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. Wifi speed depends on so many things. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. 168. The median download speed at 1pm was 80. Around 17% of customers overall said they'd suffered slow speeds at some point in the past year. Click on the “Upstream” tab, copy the text and paste into your reply. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. Averaging 30mbps. 404 - Page not found. It is possible that when a speed test was performed the device was connected to the 2. Ran speed test, it averages about 1MP/s upload - 5275833. I’m experiencing slow speeds. Also one Up channel has dropped qam to 32 (should all be at 64). Up to 3 WiFi Pods if needed. Further exclusions & legal stuff apply. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. 26% to 6. Download speeds not as impacted. 2. My latency is 11ms and packet loss is 0. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. Internet speed test results can help you find and address potential. Link . For further info on anything else in regards to. 96%. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. It looks like an LLD service with a tiny buffer and, hence, wait time. Virgin Media invests more than £1 billion a year in its ultrafast network. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Apologies for the issues that you have been having with your speeds. All BT’s contracts are currently for 24 months. 1st image is the speed going through the VPN using UPD protocol without a torrent client running. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 3rd image is through VPN but using TCP protocol, not the. co. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. TiVo. Forum; Apps. Jun 09, 2023 10:50 am EDT. I have reb. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. uk I can’t. stevenjbarrett75@yahoo. 1. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. I suspect Virgin is up to something. We aim to resolve your complaint within 10. Sign in . Alan Martin May 26, 2023. Call Customer Services on 0800 052 0422. Or 0345 454 1111* from any other phone. Home Phone. Extremely poor broadband service. Customers of TV and broadband ISP Virgin Media UK have this evening been affected by a seemingly intermittent problem with their national internet connectivity, which the operator initially claimed to have resolved only for the issue to return again and again. Multiple broadband speed tests over time can show if and when speed fluctuates. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. Email. Check the Linksys USB adaptor is connected on the 5Ghz band. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. I have Virgin Business with 500MB download and 50MB upload. Protocol: TCP Port: 443 Encryption Algo: BF-CBC (128 bit key, 64 bit block) Auth Digest Algo: SHA1 (160 bit) Custom. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If you have a complaint, please get in touch via the form alongside 2. Speed. Online chat: You should see the option to start a chat on Virgin Media's website. Ive been experiencing slow upload speeds of around 0. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. It is possible that when a speed test was performed the device was connected to the 2. So I decided to cont. Discover Virgin Media. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. I've called VM a few times and followed the full reset on router proce. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. I phoned the technician team and asked. Reliability. You’ve already got our fantastically fast broadband. uk of Stourbridge, US. 168. Problems with broadband. Please help me with this problem. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. Leave it off for about 10 seconds. I'm specifically looking at torrenting. I have raised this twice. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Tried this but the instructions did not apply to my old superhub 2. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. 404 - Page not found. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. One of the most common complaints among Virgin Media users is slow internet speed. 400mb but via Ethernet it’s only around 100mb. Even when I was living in London and had Sky connection, I didn't have any such problem. Virgin Media support: Help, issues and complaints. Jun 09, 2023 10:50 am EDT. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. <link rel="stylesheet" href="/support/help/check-services/styles. Also are you connecting via 2. Phone. com, but it did not help me to solve and fix my slow UPLOAD spead. the Y axis of the graph is the connection speed. 6/9. 2022. We would like to show you a description here but the site won’t allow us. You will be contacted by a member of our Complaints Team. Working hard to help connect the nation, shop our offers and order online. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. Below 40ms (milliseconds) is a superfast and stable connection. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to. Use the test below to see if the issue is at the Hub or device. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. 13Gb, over 230Mb faster than BT's fastest broadband plan. It covers the phone, broadband and TV service provided to you by Virgin. Very slow upload speed. This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. m. 7 Mbps (mean 119. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Loose or damaged coax cables are the usual issue here. About our broadband help and support page. Slow speed on Gig1 on 12-08-2021 12:29. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. I tried laptop downstairs at about 2m in front of Hub and speed was 5. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. on 15-09-2023 14:50. (I've been. If needed you can book a technician, order a replacement WiFi Hub,. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. Upgrades & products. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Very slow upload speed. Simply test your broadband service, and if we find an issue we can help with a fix online. Author. Virgin TV 360. 2 Mbps and laptop 2. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. Speak to your provider. 01 Mb upload on the 1Gig package. We are moving to Plusnet where we get 500mb for £35 per month. net app from the app store for your mobile device. Or 0345 454 1111* from any other phone. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Rang and was told a new hub would be sent out to me and would arrive on 08. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. Select the option next to Enable Modem Mode. Those rules also require that companies are members of an approved. Virgin Fibre Areas only. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. Hi I have been having issues with my connection dropping it is getting more frequent. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. Options. Email. Other computers in the office are working OK. It's available across their entire network of 16 million premises, making it. . Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. How to cancel your Virgin Media contract. Virgin Media have faster average download speeds, yet Community. Wifi speed depends on so many things. 0. Click on the “Upstream” tab. uk I can’t connect to broadband. Their service has stopped working and it is not fully fixed after two full working days. Email Tom Mockridge (CEO) on tom. The speed when manage to logon is very slow irrespective of whichever connection is used and not meeting the fast broadband you advertise. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. You only need to go into modem mode for a few minutes while you run the tests. Post reboot tested at 4. The Financial Ombudsman Service Exchange Tower complaint. Here are my stats it a Hub 4 I believe. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. on 27-10-2021 16:44. Service 53. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Browse. Has anyone else had - 4989086. With my phone standing next to the hub I'm getting 900mbps on wifi. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Thursday, July 13, 2023 12:47 PM. Simply test your broadband service, and if we find an issue we can help with a fix online. to 9 p. Help setting up equipment . I have had slow speed for 2 weeks. Please feel free to add other people to the group who. The previous broadband from Virgin media. I'm getting really bad speeds on my Virgin Media WiFi connection. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. I have had slow speed for 2 weeks. Broadband only deals. No. However, despite these high numbers, we seem to be having constant issues. There’s a network fault in your area. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. 2. Or 0345 454 1111* from any other phone. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. When I try to use sites that require (TLS/SSL) the speed is very slow and mostly disconnects. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. The best times to game online or make big downloads, for example, would be when connection is fastest. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. Welcome to Virgin Media’s help and support page. 4 QAM256 1 2 147000000 7. Mobile customers can also use the app to keep on. Slow Download Speed: VM SuperHub 4 on Gig1. 168. Their 23% Resolve Complaints rating is a cause for concern. If the speed is 10 check the cables are ok. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. on 17-04-2023 11:23. Broadband Speed Test; Packages. Your slow data speeds are typical in many areas on O2. Check your broadband speed. Virgin Media ranks 43rd among Cable Television sites. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Thursday. Yes, similar BQM for me and the main Belfast switch,. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. TalkTalk and Sky achieved scores of 54 per. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. TV. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. -2. Alternatively, dial 0345 454 1111* from any other phone. . Package. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Winner: Virgin Media offer the fastest widely available download speed of 1. 33 for each calendar day that the service is not repaired. Expect uploads averaging 52Mbps from the M500 package, and. You down channels power levels are all very high. 02. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. Upgrade now. 5 40. Having worked in IT and call centres. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). on 16-05-2022 12:30. User reports indicate no current problems at Virgin Media. Ofcom is worried about the number of complaints it has received from. Call us from a textphone on 18001 0345 454 1111. Ask for FREE. . 10dBmV is the recommended maximum and all yours are very near that with `channel 2 actually above that. We are moving to Plusnet where we get 500mb for £35 per month. The speed at the Hub should reflect. UK PS4 player here. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. Sign in . Download speeds are generally fine but upload speeds are very slow or non existent. Hi. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Fastest median download speed . Raised a complaint on 03. 71% last year to 13. You can also call 150 from your Virgin Media landline or Virgin Mobile. I have rebooted the internet hub several times and tried different ports. Have been with Virgin Media for several years. The password is printed on the bottom of the Hub. I've called VM a few times and followed the full reset on router proce. I recently upgraded from M350 to M500 package. I have had slow speed for 2 weeks. Speed. Very Slow Network speed. org. 1. . Speed. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. Broadband deals . 16. Contact BT Live Chat. co. Over the last 2 days my download speed has gone down to under 1mbps. Virgin Media users report 'total blackout' as many left without internet. It's now actually so slow most speed tests time out before giving me results. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. 2 Mbps (at 1833 and 1835). Virgin Hub 3 Modem Mode Slow. I can see no way on the website to actually report this problem, even tried there complaints pr. This has only happened recently though. If it’s not a technical issue you need help with then we’re here to support you on. 27-04-2023 20:00 - edited 27-04-2023 20:47. My upload remains in the 25-30mbps range. 7 tips to tackle internet speed issues. Phoned up support tonight, who told me to reboot. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. Slow Broadband speed. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. The virgin service-status page reliably shows "there are no faults in the area", however if I. Now make sure you’re enjoying your speeds to the max with these handy hints. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. . Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. This can see latency times become very slow (double or more vs the usual baseline). I got the full amount plus 2 x £50 goodwill payments. I have a 200Mbps contract, currently my speed both upload and download is under 10. I have removed app from my iPad & re-installed it but still only getting 100mbs. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). 4GHz or 5GHz. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. 28. Boot PC in safe mode with networking and do a speed test by wire - 5140788The above sounds about right as you've raised a speed complaint with us. When i do a speed test on testmy. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. An interesting comparison was speed on mobile upstairs was 10. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’.